We completely understand the frustrations linked to loadshedding and the impact that this has on all day-to-day tasks, including having your home cleaned.
We encourage clients to please keep abreast of the loadshedding schedules and to ensure, on arrival, you communicate this with your SweepStar. This will allow your SweepStar to complete tasks that do not require electricity during loadshedding periods (sweeping, mopping, dusting, dishes, changing bedding, making beds, etc.).
Unfortunately, as loadshedding is not something we have control over, we are not in a position to offer any form of refunds or credit should your SweepStar be unable to complete all tasks in the booked time.
If you would prefer to reschedule an upcoming booking that may be impacted due to loadshedding, please pop over to Help Centre to follow the easy steps to reschedule your booking.
All reschedules need to be completed before midday the day before - rescheduling a booking does not mean that you will forfeit a late cancellation fee.