Please pop onto our site to try to correct the error with the card that is attached to your profile. This will ensure that your payments can go off seamlessly for any future bookings.
Visit your account --> Bookings --> Cards and check the following:
- All card details are correct
- Card has not expired
- Card authorisation has not failed
If authorisation failed you will need to contact your bank for more information and assistance.
If you still do not manage to come right, our system will send you an email the evening after the booking which contains two alternate ways to complete payment - InstantEFT (Ozow, formerly iPay) or SnapScan. You can click on either of these options and follow the steps to complete payment. The links included on your invoice are specific to your booking and payment and as such we are not able to send this to you manually.
Due to your safety and security we have little access to info surrounding why your payment has failed. We encourage you to contact your bank directly as they will be able to advise why they are not authorizing a charge to your card for SweepSouth.
We do not offer a standard EFT facility and will be unable to assist you with completing payment via standard EFT. Note that the company cannot be held liable in an instance where you have chosen to pay via standard EFT and we cannot guarantee that we will pick up on or recognise this payment.
Should you have any questions please submit a query to our support team.