I was charged for a booking I didn't schedule.

Oh no - we're so sorry about this. Please contact our customer support team and they’ll get this problem sorted out ASAP.

It’s also possible that you signed up for a recurring booking, which schedules bookings automatically. If you did create a recurring booking in error, please pop over to our site or app to cancel this. 

Please see the step by step guide on how to cancel future bookings below:

Website

• Visit: SweepSouth bookings.
• Simply click on the blue SS number on the left to view the booking.
• Click 'Cancel Appointment' near the top right corner to cancel this booking.

App

• Tap on the menu icon (3 horizontal lines) and select 'Bookings'.
• Select to view bookings within the next 7 days or 3 months.
• Tap on the booking you would like to cancel.
• Scroll all the way to the bottom and tap on the blue 'Cancel' button.