You can get a refund for any of the following:
- If you pre-paid for the service but did not receive a service because the SweepStar canceled, and no replacement was found.
- If you pre-paid for the service but did not receive a service because you cancelled. (Note: There is a late cancellation fee for cancellations after 3pm the afternoon before, but you are eligible for a refund of the remainder).
- If a SweepStar claims that they completed the cleaning, and you believe they did not perform the service at all or in effect did not perform the service, you can dispute the cleaning. See below:
How does disputing the cleaning work?
SweepSouth is a platform like Uber, Amazon, and Ebay. We offer protection against poor performance from SweepStars.
Instead of disputing a cleaning, you may want to take advantage of our Satisfaction Guarantee. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
However, if a SweepStar claims that they completed the cleaning, and you believe they did not perform the service at all (or in effect did not perform the service) you can initiate a dispute. Disputing a cleaning makes sure that the SweepStar does not get paid for failing to perform the service, and you will be refunded. You just need to email firstname.lastname@example.org and tell them that you are disputing the cleaning, and which SweepStar you are initiating the dispute against.
You must initiate a dispute of the cleaning within 72 hours of the cleaning, and complete the process within 10 days.
We are unable to offer any form of monetary refund where work has been completed. You can read more about our Satisfaction Guarantee here: https://goo.gl/PABDCY.