As a company connecting clients to service providers, we are conscious of the fact that once you cross the threshold into someone's home, trust and peace of mind are imperative. This is why we take every precaution possible to ensure that SweepStars are honest and trustworthy. This includes criminal and reference checks as well as recording constant feedback from clients.
Criminal checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on the platform with any criminal history.
SweepSouth utilises the AFISwitch Criminal Illicit Activity Check, the only criminal verification check available to the South African corporate market since the discontinuation of the SAPS Name Clearance Criminal Check in mid 2011.
The AFISwitch Criminal Illicit Activity Check requires a candidate's fingerprints in order to conduct the verification against the Automated Fingerprint Identification System. The fingerprints can be obtained by capturing the ten fingerprints of a potential candidate electronically using a SAGEM MSO300 scanner. The fingerprint package is then submitted online for verification to AFISwitch; the interface between the AFIS database and the public.
For additional peace of mind, you are able to select to insure your bookings!
- One-time booking = R19
- Recurring booking = R12/booking (savings!)
Choosing to insure your booking offers:
- Cover for a broad range of accidental breakages, damages, and loss
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- Enjoy accidental damage or loss cover for household items up to R5000.
Household Items refer to free-standing stoves, freezers and fridges; and - Also enjoy all risk cover for all your movable, non-household items up to R3000.
This is categorised as All-Risk Items and are normally the smaller items of the household which are commonly taken, such as clothing.
- Enjoy accidental damage or loss cover for household items up to R5000.
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Exclusions
Please note that this insurance does not cover certain items. Such items are, but not limited to:
- Money, electronics (cellphones), jewellery;
- items fixed to the structure (i.e if you were to turn your house upside-down, anything that fell out and broke would be covered and everything that did not, would not be covered, e.g. fixed cabinets, shower doors, etc...); and
- superficial damages (such as scratches that still leave items in working condition).
10% excess applied to all claims
Underwritten by Mutual and Federal Risk Financing Limited
In simple terms, read: Please could you explain the cover in more detail...
If anything goes wrong during the course of your booking, get in touch with the SureStart team who will assist you with raising an insurance claim via phone or email.
- Phone: +27(0) 87 550 9614
- Email: insure@sweepsouth.com
Please note: if insurance has not be opted into, unfortunately you will not be able to raise a claim against any damages, breakages or losses. Insurance is only available for clients booking services for addresses in South Africa.
While SweepSouth support members are unable to answer questions related to insurance, should you have any other questions please submit a query to our support team.