As a company connecting clients to service providers, we are conscious of the fact that once you cross the threshold into someone's home, trust and peace of mind are imperative. This is why we take every precaution possible to ensure that SweepStars are honest and trustworthy. This includes criminal and reference checks as well as recording constant feedback from clients.
Criminal checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on the platform with any criminal history.
SweepSouth utilises the AFISwitch Criminal Illicit Activity Check, the only criminal verification check available to the South African corporate market since the discontinuation of the SAPS Name Clearance Criminal Check in mid 2011.
The AFISwitch Criminal Illicit Activity Check requires a candidate's fingerprints in order to conduct the verification against the Automated Fingerprint Identification System. The fingerprints can be obtained by capturing the ten fingerprints of a potential candidate electronically using a SAGEM MSO300 scanner. The fingerprint package is then submitted online for verification to AFISwitch; the interface between the AFIS database and the public.
For additional peace of mind, you are able to select to insure your bookings!
You can insure your indoor and/or outdoor bookings:
- One-time booking = R19
- Recurring booking = R12/booking (savings!)
Choosing to insure your booking offers:
- Cover for a broader range of accidental breakages, damages, and loss
- Enjoy accidental damage or loss cover for household and immovable items up to R5000
- Also enjoy all risk cover for all your movable, non-household items up to R3000
- 10% excess applied to all claims
Underwritten by Mutual and Federal Risk Financing Limited
Not only will this cover the occasional mishaps that happen while your SweepStar is giving you a clean, happy home but it will also give you comfort against any concerns you might have around any rare cases of theft.
A full breakdown of the policy can be found here.
If anything goes wrong during the course of your booking, get in touch with the SureStart team who will assist you with raising an insurance claim via phone or email.
- Phone: +27(0) 87 550 9614
- Email: firstname.lastname@example.org
The insurance is underwritten by Mutual and Federal Risk Financing Limited.
To read more visit our blog!
Please note: if insurance has not be opted into, unfortunately you will not be able to raise a claim against any damages, breakages or losses. Insurance is only available for clients booking services for addresses in South Africa.
While SweepSouth support members are unable to answer questions related to insurance, should you have any other questions please submit a query to our support team.