You are able to cancel an upcoming booking up until 19:00, the evening before your scheduled booking. Bookings cancelled after 19:00 the day before the appointment will incur a late cancellation charge of R114 per cleaner. A R25 service fee may still apply.
Unfortunately, after 19:00 the evening before, a SweepStar won't be able to pick up another booking so this cancellation fee covers her loss of work for a day as well as any transport costs that may have been incurred where a booking is cancelled on the morning of the booking.
We understand that emergencies do happen, but please do try to get in touch with us for any last-minute cancellations.