We would like to sincerely apologise for your poor experience. All SweepStars need to maintain excellent ratings to remain on our platform and we expect consistency from all of our cleaners. Please ensure you complete the rating or submit a query to our support team.
If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We are unable to offer any form of monetary refund where work has been completed. You can read more about our Satisfaction Guarantee here: https://goo.gl/PABDCY.