We would like to sincerely apologise for your poor experience. All SweepStars need to maintain excellent ratings to remain on our platform and we expect consistency from all service providers. Please ensure you complete the rating or submit a query to our support team.
If you are not satisfied with the quality of the booking, please rate your SweepStar and indicate this. Our support team will then be able to assess your feedback and, as per our Satisfaction Guarantee, will provide you with SweepCred to use against a future booking. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company. [In instances where the estimated time has been reduced the SweepSouth Satisfaction Guarantee is not valid and will not be applied].
Please note that The Satisfaction Guarantee will not be activated under the following circumstances:
- If you have reduced the hours our system estimated to be booked
- If you have booked where the estimate is 10+ hours and been encouraged to schedule an additional booking
- Any clean that is a pre-occupation, post-occupation, new home, rental home or deep clean
Note that an empty house does not mean the clean will be quicker
- If your bookings are set to 'self-manage'
Please also familiarise yourself with our Satisfaction Guarantee.
In accordance with our Satisfaction Guarantee, we are unable to offer any form of monetary refund where work has been completed, we will gladly consider SweepCred refunds where due.