Provided you cancel your booking via the website or app, no cancellation fee will apply. Bookings cancelled after 19:00 the day before the appointment will incur a late cancellation charge of R114 per cleaner. A R25 service fee may still apply.
If a cleaner has not confirmed by 7pm, our system will remove the cleaner from the booking and assign a new cleaner who services that area. We'll then be sure to pop you an email notifying you of this change. We then allow clients to cancel this booking up until midnight, without applying any cancellation fee.
We are unable to accept telephone, email or social media cancellations and as such you will need to cancel any bookings via your profile (visiting the site or using the app) - this ensures you have full control over your bookings.
This fee covers the SweepStars loss of work for the day as well as any transport costs incurred.
If you would like to dispute this charge, please pop our support team an email - firstname.lastname@example.org.