Ratings allow us to ensure a great experience for clients and SweepStars. We take ratings very seriously; SweepStars with low ratings may lose access to the SweepSouth platform.
Rate your SweepStar:
On completion of a booking, we'll send you an email and encourage you to rate your SweepStar and provide them with feedback. You can add a rating on the website or via the app.
Visit your profile --> Bookings --> Completed bookings and add a rating
On your app you'll be able to view all completed bookings and add a rating
You'll be able to rate your SweepStar from 1 to 5 stars. You can also provide specific feedback about the experience and your SweepStar from a list of available options, e.g. Positive: 'Made my Day', 'True Professional' or Improvement Points: 'Time Management', 'Attitude', etc.
What happens to customer ratings:
As SweepSouth is a platform that connects clients to SweepStars who work via the platform as independent contractors - ratings is a direct channel of communication between clients and SweepStars, allowing your SweepStar to better understand where they can improve. All ratings and reactions (e.g. 'Made my day', 'Cleaning quality', etc.) are shared with SweepStars directly visible to them via their app.
Additionally, SweepStars have access to their 'public profile', here one is able to see all client ratings and reactions (e.g. 'Made my day', 'Cleaning quality', etc.), as well as written feedback for 4 & 5 star ratings, any written feedback included with a 1/2/3 star rating is not currently shared as we are unable to moderate this content (coming soon!).
A SweepStar's average customer rating:
A SweepStar's customer rating is an average of his or her last 70 completed services.
Please note that ratings are not actively monitored by SweepSouth, should you wish to ask questions related to your booking please submit a query to our support team.
- 5-stars: Super Happy! The SweepStar made my day and met my expectations - my home/property/yard/garden is clean and neat and I hope to book this SweepStar again.
- 4-stars: Satisfied, but I have feedback. I'm really happy and will use SweepSouth again, I do have a tiny bit of feedback though, but overall I am happy.
- 3-stars: Ok, I guess. I wasn't overly happy with the SweepStar, this was quite an average experience. I have feedback to share.
- 2-stars: Disappointed. Not happy and definitely have feedback. The SweepStar did not meet my expectations and I do not intend using this SweepStar again.
- 1-stars: Very disappointed. The most terrible experience - catastrophic, I do not intend using SweepSouth again - there was nothing pleasant or convenient about my experience.