We're sorry that your SweepStar didn't arrive prepared. When we accept independent contractors to our platform, we give them guidelines and expectations. Those expectations include bringing their cleaning products to all bookings.
If you opt to pay for using our cleaning products, your SweepStar will bring
- General all-purpose cleaner
- A window cleaner (for windows and mirrors)
- A bathroom cleaner
- Dishwashing liquid
Please submit a query to our support team so we can compensate you for this.
Please be sure to rate your SweepStar. A low rating helps us identify when SweepStars aren't living up to our standards and will prevent our system from matching you with this SweepStar again.
*Note: No full refunds will be given for bookings where SweepStars have not brought cleaning equipment. Communication re. cleaning equipment is clearly communicated during booking as well as in the confirmation email.