On completion of a clean, we'll send you an email and encourage you to rate your SweepStar and provide us with feedback. Alternatively, you can add a rating on our website or via the app.
Visit your Account --> Bookings --> Completed bookings
- Click on the booking you'd like to add a rating to
- Scroll down to 'SweepStar Profile'
- Here you will see 'Your Rating', click on the stars and you'll be directed through to adding your rating
On your app you'll be able to view all completed bookings and add a rating.
- Click on the menu icon (the 3 parallel lines)
- Select 'Bookings'
- Under 'History' you will be able to see your past bookings
- Tap on the booking that you would like to add a rating for
- Here you'll see 'Your SweepStar' and then 'Your rating' - you can click on 'Your rating'
- And then you'll be able to select the number of stars and add your feedback before submitting
- 5-stars: Super Happy! The SweepStar made my day and met my expectations - my home is clean and neat and and hope to book my SweepStar again.
- 4-stars: Satisfied, but I have feedback. I'm really happy and will use SweepSouth again, I do have a tiny bit of feedback though, but overall I am happy.
- 3-stars: Ok, I guess. I wasn't overly happy with the SweepStar, this was quite an average experience. I have feedback to share.
- 2-stars: Disappointed. Not happy and definitely have feedback. The SweepStar did not meet my expectations and I do not intend using this SweepStar again.
- 1-stars: Very disappointed. The most terrible experience - catastrophic, I do not intend using SweepSouth again - there was nothing pleasant or convenient about my experience.