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How do I update my payment information?

If you need to update or change the card details linked to your profile, please follow the below steps:

 

Website:

  1. When logged in, click on 'Account' in the top right corner
  2. Select 'Cards', here you'll see any cards linked to your account 
    * Please ensure, the correct/active card is added first, before deleting any older cards
  3. Click on 'Add New Card' in order to add a new card,
  4. Fill in the necessary information
  5. If you book for multiple locations using different cards, at this stage you can also tick a location (address) to link to your card (this is the card that will then always be charged against bookings at that address)
  6. Click 'Save' and it will now verify the card
  7. You will now be redirected back to the cards screen
  8. Click on the older/incorrect/expired card and click 'Remove', you will now successfully be able to remove the card
    You will be unable to remove your old/incorrect/expired card without having first added a new one

 

App

  1. Open your app (ensure you're signed in) and click on the menu (top left side - 3 horizontal lines)
  2. Select 'Payment', here you'll see any cards linked to your account
    * Please ensure, the correct/active card is added first, before deleting any older cards
  3. To add your new card, click on the '+' (top right), here you'll be able to add your new card details or scan your card
  4. Fill in the necessary information
  5. If you book for multiple locations using different cards, at this stage you can also tick a location (address) to link to your card (this is the card that will then always be charged against bookings at that address)
  6. Click 'Save' and it will now verify the card
  7. You will now be redirected back to the cards screen
  8. Click on the older/incorrect/expired card and click 'Remove', you will now successfully be able to remove the card
    You will be unable to remove your old/incorrect/expired card without having first added a new one

 

Note:

SweepSouth will make a temporary authorization on your card to verify it (R1.00). This is an authorization only and NOT a charge. Your bank may inform you of the authorization. 

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