You will have been charged a cancellation fee if you cancelled after 19:00, the evening before your scheduled booking. Bookings cancelled after 19:00 the day before the appointment will incur a late cancellation charge of R114 per cleaner. A R25 service fee may still apply.
We are unable to accept telephone, email or social media cancellations and as such you will need to cancel any bookings via your profile (visiting the site or using the app) - this ensures you have full control over your bookings.
This fee covers the SweepStars loss of work for the day as well as any transport costs incurred.
If you would like to dispute this charge, please pop our support team an email - firstname.lastname@example.org.