All SweepStars are required to maintain a high set of expectations, and if a SweepStar has acted unprofessionally, that's unacceptable and a clear breach of trust.
If your SweepStar has acted unprofessionally, please be sure to rate them and indicate this. Our support team will then be able to assess your feedback and provide you with a voucher for any work not completed or completed unsatisfactorily as per our Satisfaction Guarantee.
Any SweepStar rated lower than three stars won't be matched with you again.
Again, your trust is a top priority. We're very sorry for this lapse in professionalism.
As per our Satisfaction Guarantee, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company. You can read more about our Satisfaction Guarantee here: https://goo.gl/xMWjSx.