All SweepStars are required to maintain a high set of expectations, and if a SweepStar has acted unprofessionally, that's unacceptable and a clear breach of trust.
If your SweepStar has acted unprofessionally, please be sure to rate them and indicate this. Our support team will then be able to assess your feedback and, as per our Satisfaction Guarantee, will provide you with SweepCred to use against a future booking. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company. [In instances where the estimated time has been reduced the SweepSouth Satisfaction Guarantee is not valid and will not be applied].
Please note that The Satisfaction Guarantee will not be activated under the following circumstances:
- If you have reduced the hours our system estimated to be booked
- If you have booked where the estimate is 10+ hours and been encouraged to schedule an additional booking
- Any clean that is a pre-occupation, post-occupation, new home, rental home or deep clean
Note that an empty house does not mean the clean will be quicker
- If your bookings are set to 'self-manage'
Please also familiarise yourself with our Satisfaction Guarantee.
Any SweepStar rated lower than three stars won't be matched with you again.
Again, your trust is a top priority. We're very sorry for this lapse in professionalism.
Should you have any other questions please submit a query to our support team.