What if my SweepStar appears to be lost?

When you create a booking, you will have to confirm your location against a map - this ensures that we can send our SweepStar to the correct address. Their app will guide them to your location using the GPS coordinates. Our support team also monitors all SweepStars and will get in touch when things are not running on time. If we haven't made contact with your yet, please do get in touch with us so that we can assist - [email protected] or 086 999 0221.

Our SweepStars do make the investment to come to your property. However, if they are unable to find your address because you did not supply a complete address or necessary instructions for finding you, you will be charged a late cancellation fee. 

Please note that where incorrect address details are supplied, we will be unable to take on the cost to arrange private transport for the SweepStar and will be unable to guarantee the ability to find a replacement SweepStar who does work in your area. 

This will be treated as a same-day cancellation, bookings cancelled after 15:00 the day before the appointment will incur a late cancellation charge of R114 per cleaner. A service fee may still apply.