We believe in transparency, so let's dive into how  SweepStars are rewarded for their hard work. The percentage they earn ranges between 80% and 96% of the total booking fee. The exact percentage depends on their experience, and during the initial 2 to 3 months, new SweepStars start at 65% of the booking fee. This trial period helps them recoup their costs. It's all in line with industry standards for on-demand platforms.

On average, a booking lasts around 7.1 hours, which translates to about R210 per day, or roughly R4,000 a month. The earnings are calculated as a flat rate based on hours worked, primarily focused on basic housework.

The majority of SweepStars work 3 to 5 days a week, with 30% of them also taking on additional work outside our platform. We wholeheartedly support this choice, especially for those who initially joined us due to underemployment.

But wait, there's more! We introduced a tipping feature so that clients who can afford to can show extra appreciation. Tips go directly to SweepStars, with SweepSouth covering the average bank processing fee of R3 per tip. We're all about ensuring that SweepStars receive the full tip amount. And, for those who prefer, you can also tip in cash.

Now, let's tackle some FAQs:

What's the hourly rate paid to SweepStars? In their first 3 months on the platform, SweepStars receive 65% of the hourly rate. This rate, combined with the average booking size of 7.1 hours, equates to over R3,500 initially and around R4,200 per month thereafter. This initial rate helps cover the additional support required in the first few months, paid background and reference checks, and materials used during onboarding.

How does this compare to minimum wage and national averages? According to the Department of Labour, minimum rates for domestic workers vary, with rates ranging from R1,641 in rural areas to up to R2,545 in urban areas. A BusinessTech study suggests that the majority of South Africans employing domestic workers pay up to R3,500 per month.

How does SweepSouth's business model work? We retain a portion of the total booking fee, ranging from 4% to 20%, to cover company expenses. This includes costs for vetting and onboarding, some transport expenses, on-the-job support for SweepStars in case of emergencies, as well as internal office staff, marketing, transaction and banking fees, software and technology, and telecoms and administrative costs.

What influences domestic worker pay in South Africa? Various factors impact domestic worker pay in South Africa, including the market's ability to pay, the skill level required, supply and demand dynamics, and regulations such as minimum wage. In households, individual employers often pay domestic workers' salaries, and economic strains can affect this sector.

What if I can pay more?  We've got a couple of great options to suit your preferences. First up, there's the tipping feature, which allows you to show extra appreciation directly to your SweepStar. But wait, there's more! Introducing the 'Cancel&Stay' option – this one lets you decide the amount you'd like to pay your SweepStar, ensuring they receive your chosen earnings. And the best part? You still get to enjoy all the fantastic benefits that come with SweepSouth.