Your opinion matters! Ratings play a crucial role in ensuring an exceptional experience for both clients and SweepStars. We take them seriously to maintain top-notch service. Here's how you can make a difference:

Rate your SweepStar

Once your booking is completed, you'll receive an email, encouraging you to rate your SweepStar and provide feedback.  It's super easy, and you can do it on our website or via the app.  Give your SweepStar a rating from 1 to 5 stars, and if you like, you can provide specific feedback from a list of options.  Share the love with positive notes like 'Made my Day' or 'True Professional,' and help with improvement points such as 'Time Management' or 'Attitude.'

How Your Ratings Help

At SweepSouth, your ratings are more than just numbers. They're a direct communication channel between you and your SweepStar. This enables your SweepStar to know where they're excelling and where they can improve.  All your feedback is shared directly with your SweepStar through the app.

The Inside Scoop

For SweepStars, their "Public Profile" is where they see your ratings, reactions, and written feedback, your high-star reviews and comments are invaluable in maintaining excellent service.

The Numbers

• SweepStar SweepScore: This score encompasses various factors, including customer ratings and their acceptance rate of bookings.

• Customer Rating: Your ratings play a significant role in a SweepStar's profile.  They're an average of the last 70 bookings, reflecting your experiences concerning attitude, quality, and service.

Your voice shapes the SweepSouth experience! Keep sharing your feedback and experiences to ensure a stellar experience for everyone involved.