We understand hiccups can happen with payments, but worry not – we're here to help!

Here's the plan:

Step 1: Head to our app to check and sort any card-related issues linked to your profile. This quick fix ensures smooth sailing for your upcoming bookings.

Now, let's dive into why your payment may have hit a snag. The most common is an authorisation error, which could be due to various reasons:

• Insufficient funds or reaching your card limit.
• Risk assessment by your bank or the acquiring bank.
• Technical glitches, like your card not being set up for online transactions.

In case of an authorisation failure, contacting your bank is the next step for more information and support. Your safety in online transactions is a priority for us, but for the specifics of why the payment hindered, your bank is the expert. It could be as simple as enabling your card for online use or adjusting your limit, and your bank will guide you through it.

Here's a quick checklist to ensure all's shipshape:

• Verify that all card details are accurate.
• Check your card's expiry date.
• Ensure there's no failed card authorisation.

Still, feeling stuck? No worries. You can top up your SweepCred! Not only does it secure your booking, but it also gives you peace of mind while you sort out any card hiccups.

A quick note: Unfortunately, we don't facilitate standard EFT payments, but we've got awesome alternatives that work like a charm.  If you need any further assistance, we're right here to support you.