We understand that sometimes we encounter life's little surprises, and we're here to make sure your experience remains exceptional. Here's how it works:

Should you need to cancel your booking after 12 pm (midday) on the evening before your scheduled appointment, a cancellation fee may come into play. Likewise, if you find yourself in a situation where you need to cancel after 12 pm (midday) the day before your appointment, a late cancellation penalty will be added for each booking. It's important to note that a service fee may still apply.

We're all about giving you control and flexibility. That's why we encourage you to manage your bookings through your profile, either by visiting our website or using our user-friendly app. This way, you're in the driver's seat, making changes that suit your needs.

Just a gentle reminder that our same-day bookings follow the same policy. If plans change, we offer a one-hour grace period for cancellations. Just a heads-up though, cancelling after that might incur a late cancellation fee.

SweepStars are independent contractors, and they rely on day-to-day bookings. Missing a booking means the SweepStar may lose out on earnings for the day and might have already incurred transport costs. That's why we have a stringent policy in place.