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I suspect that my SweepStar has stolen from me? (I have no evidence)

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We understand that booking a cleaning might raise concerns as it involves welcoming someone new into your home. We're here to ensure our customers always feel secure and at ease.

When you opt for Booking Cover, your booking is safeguarded against select damage or loss.

SureStart Booking Cover

In partnership with SureStart Online Financial Services (FSP no. 47233) and Chubb Insurance South Africa Limited, clients have the option to select booking cover, an add-on product to any booking that they book when connecting with an independent contractor (SweepStar) via the SweepSouth platform. Note that no other cover is offered or available when you connect with an independent contractor via the platform. This is wholly managed and facilitated by the 3rd party FSP (SureStart) who are in no way linked to SweepSouth. When you choose booking cover, you will receive a separate email ahead of your booking containing further information with regards to your booking cover. 

If, for any reason, things don't go as planned during your booking, the SureStart team is here to lend a helping hand. You can reach out to them via phone or email.

Please note: all claims will be subject to an excess: amount as the higher value between or R100 and will be deducted from your final settlement.

If Booking Cover has not been opted into, unfortunately, you will not be able to raise a claim against any damages, breakages or losses. 

To read more information about this Booking Cover product and exclusions: Booking Cover Information.

While SweepSouth support members are unable to answer questions related to booking cover and claims, should you have any other questions please submit a query to our support team.

 

PLEASE NOTE THE BELOW VERY IMPORTANT INFORMATION

SweepSouth cannot be held liable for any damages or loss in the event that a user is unable or elects not to provide all necessary/required information to the 3rd party, nor may SweepSouth be held liable for any costs associated with required documentation, such as a damages report. SweepSouth may not be held liable in the event that a claim is repudiated. You are responsible for providing a safe and secure working environment for the Service Provider, and for obtaining all necessary insurance relevant to your home and persons in your home. You hereby release the Company and the Platform and the Service Providers from any liability for injuries, property loss or other damages arising out of the Services to the fullest extent permitted by the law. Please see full Terms & Conditions for more information. 

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