We're committed to ensuring your confidence and trust in every aspect of your experience with us. 

It's essential to foster transparency for a smooth experience. If you have cameras on your property, we encourage you to inform your SweepStar. It's important to note that recorded or filmed items can't be used as evidence if you haven't informed your SweepStar about the cameras.

We understand that inviting someone new into your home can sometimes feel uncertain. That's why we're here to offer peace of mind in every aspect of your booking process.

By opting for Booking Cover, your booking is protected against select damage or loss.

SureStart Booking Cover

In partnership with SureStart Online Financial Services (FSP no. 47233) and Chubb Insurance South Africa Limited, clients have the option to select booking cover, an add-on product to any booking that they book when connecting with an independent contractor (SweepStar) via the SweepSouth platform. Note that no other cover is offered or available when you connect with an independent contractor via the platform. This is wholly managed and facilitated by the 3rd party FSP (SureStart) who are in no way linked to SweepSouth. When you choose booking cover, you will receive a separate email ahead of your booking containing further information with regards to your booking cover. 

If, for any reason, things don't go as planned during your booking, the SureStart team is here to lend a helping hand. You can reach out to them via phone or email.

• Phone: 087 550 9614
• Email: insure@sweepsouth.com

Please note: all claims will be subject to an excess: amount as the higher value between or R100 and will be deducted from your final settlement.

If Booking Cover has not been opted into, unfortunately, you will not be able to raise a claim against any damages, breakages or losses. 

To read more information about this Booking Cover product and exclusions: Booking Cover Information.

While SweepSouth support members are unable to answer questions related to booking cover and claims, should you have any other questions please submit a query to our support team.

PLEASE NOTE THE BELOW VERY IMPORTANT INFORMATION

SweepSouth cannot be held liable for any damages or loss in the event that a user is unable or elects not to provide all necessary/required information to the 3rd party, nor may SweepSouth be held liable for any costs associated with required documentation, such as a damages report. SweepSouth may not be held liable in the event that a claim is repudiated. You are responsible for providing a safe and secure working environment for the Service Provider, and for obtaining all necessary insurance relevant to your home and persons in your home. You hereby release the Company and the Platform and the Service Providers from any liability for injuries, property loss or other damages arising out of the Services to the fullest extent permitted by the law. Please see full Terms & Conditions for more information.