Our commitment to delivering top-tier service is unwavering. We totally get it - reliability matters! While your SweepStar is dedicated to reaching you as close to your chosen start time as possible, occasional public transport delays might be beyond their control.

We kindly request a 10 to 15-minute window after your scheduled start time before considering any lateness. But guess what? We've got your back! We're actively keeping an eye on this on our end and, if needed, we'll reach out to your SweepStar just 15 minutes after the expected start time.

We deeply respect your time and understand the value you place on it. Our mission is to ensure a seamless and absolutely outstanding experience for you! Your satisfaction is our top priority.