When your SweepStar leaves tasks unfinished, it's essential to rate them and mention any pending work. Your valuable feedback aids us in enhancing our services. As part of our Satisfaction Guarantee, you'll receive SweepCred for a future booking, ensuring fairness for incomplete tasks.
Yet, remember that the Satisfaction Guarantee may not be activated under specific circumstances:
- Modifying the estimated booking hours
- If your booking estimate is over 10 hours
- Services such as pre/post-occupation, new or rental home, and deep cleaning - An empty house might not necessarily reduce cleaning time
- Bookings marked as 'self-manage'
Our dedication is to providing exceptional service. Although the Satisfaction Guarantee might not apply in certain cases, our Support Team is ready to assist with any concerns or questions you may have. Your satisfaction and comfort with our service will always be our primary focus.