If your client asks you to do something you are not comfortable with, politely let them know and explain why (e.g. “I am not comfortable climbing a ladder in your home because it is a safety risk. I could fall and hurt myself”).

Always try to reach an agreement with your client (e.g. “Can I use a broom or a mop to reach the high places?”).

If anything happens/goes wrong, the client will be responsible for paying for any doctors/hospital bills - it is best to not put yourself in a position that could be dangerous. You can also reach out to your support team when you are at the booking if you need help explaining this to your client.