To make changes or cancel a booking, manage it through your profile on our site or app. This ensures you have full control and ultimate flexibility.

Here's how to breeze through cancelling a future booking:

1. Tap the menu icon (three horizontal lines) and select 'Bookings.'
2. Choose the booking you want to cancel.
3. Scroll down and click on 'More Options.'
4. Select 'Cancel Appointment.'
5. Once you've received the cancellation email, you're all set to begin a new booking at your preferred date and time.

You can cancel your upcoming booking until 12:00 on the day before your scheduled service without incurring any charges. We're here to support you! If your SweepStar hasn't confirmed the booking by 3 p.m., our system steps in, to assign a new SweepStar who services that area. You'll get an email about this change and still have the flexibility to cancel without fees until midnight.