Guidelines to Cancel a One-Time Booking:

1. Access your SweepSouth bookings. You’ll find a list of upcoming, past, and cancelled bookings.

2. Click on the particular booking you want to change.

3. Scroll to the three dots on the right and select 'Cancel' from the options.

4. Select "Cancel Only This Booking"

5. Select a reason and tap 'next' to cancel.

6. You'll then receive a cancellation confirmation email shortly thereafter.

You have until 12:00 the day before your scheduled booking to make changes without any charges. After 12:00, a late cancellation fee will apply, including a service fee.

Don't worry if your SweepStar hasn’t confirmed the booking by 3 p.m. Our system automatically finds a new SweepStar in your area. We'll drop you an email about this change and then give you time to cancel by midnight without facing any cancellation fees.

Please remember, for your convenience, to cancel any bookings through your profile on the site or app. This helps you have total control over your bookings.

Important note: Unfortunately, we can't offer refunds or credits for cancellation fees. This fee supports the SweepStar, covering their loss of work for the day and any transport costs incurred.