You get incidents for the following things:

• Not confirming bookings by cut off time.
• Taking days off less than 3 days in advance (late cancellation).
• Taking days off on the same day (same-day cancellation: taking a day off the day before the booking after 7 pm or on the day of the booking).
• Not pressing on my way (UCT).
• Not pressing arrived at job (UCA).
• Not closing the job after the booking.

You get deactivated for too many incidents when you have reached the following thresholds for the incidents above:

• Not confirming 3 or more times within 30 days (not a calendar month).
• Having 3 or more same day cancellations within 30 days.

The following incidents lower your reliability score which if it decreases it can lead to deactivation:

• Taking off days less than 3 days in advance (late cancellations).
• Not pressing on my way (UCT).
• Not pressing arrived at job (UCA).
• Not closing the job after the booking.