What are rule breaks (incidents)?
When you break a SweepSouth rule on a booking or on the Worker App, you get a rule break (incident).
When you break a rule, Sweepsouth removes points from your Trust Score.
⭐ Important
• Rule breaks make your Trust Score go down
• Good bookings with no rule breaks help your score improve
Your Trust Score starts at 100.
Your score is based on your last 10 bookings.
To calculate your Trust Score, we remove points when you break a rule on those bookings.
To increase your score, you must complete more bookings with no rule breaks. As you complete good bookings, older bookings with rule breaks fall away.
🚨 Types of Rule-Breaks
No Show - 50 points We take away 50 points if you did not go to the booking and did not tell Support. 2 No shows in 10 bookings leads to immediate deactivation. | Same-Day Cancellation -25 points We take away 25 points if you cancelled on the same day as the booking. This means if you get 2 same-day cancellations you can’t grab bookings on Earn More. |
Late Cancellation -10 points We take away 10 points if you cancelled less than 72 hours before the booking. This means get 5 late arrivals you can’t grab bookings on Earn More. | Late Arrival - 10 points We take away 10 points if you arrived late to the booking. This means if you get 5 late arrivals you can’t grab bookings on Earn More. |
Did not close job -10 points We take away 10 points if you did not close the job in the Worker App. This means you can get 5 not closing the job before you can’t grab bookings on Earn More. | Unfair Incident? Tell Support! We know that incidents aren’t always your fault. If you have a good reason for breaking a rule, you can tap the incident in the app and ask Support to review. |
🚨 Very Serious Rule-Break
If you get 2 No-Shows in your last 10 bookings, your account will be deactivated.
If you had a serious emergency, you can tap the incident in the app and send proof to Support on WhatsApp for review.
Trust Score Examples
Example 1
Noni starts with 100 points. One morning she oversleeps and has to cancel her booking on that day. A sameday cancel rule break counts 25 points. 100-25=75. Her new Trust Score is 75. Noni must complete 10 bookings then she will get back her points.
Example 2
Esther starts with 100 points. This week she is late for 5 bookings. A late arrival rule break counts 10 points. 5 late rule breaks x 10 points = 50. Her new Trust score is 50. If she is late again she will lose access to Earn More. To get her points back, Ester must complete more bookings with no rule breaks.
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