👩‍👩‍👦 What is the Mom’s Helper Service?

Mom’s Helper is a service that supports a busy parent who is at home with the kids and juggling more than they can do on their own. As a Mom’s Helper Sweepstar, you will go to their home to assist the mom or parent with the kids and with chores around the house. This is not a full nanny service, so a parent should be at home while you are assisting..

📝 How Can I Get a Mom’s Helper Booking?

If you are an Indoor worker, you will have had an opportunity to apply to be a Mom’s Helper. The first group of workers were chosen based on these things:
✔️At least 1 year at Sweepsouth
✔️ At least 1 year of nanny experience
✔️ High star rating
✔️ High reliability score
✔️ Passed reference checks

When a booking comes in, it will have a blue label that tells you what type of service it is. If the booking says "Mom’s Helper", that means it is a Mom’s Helper booking.

✅ How Does it Work?

Your job is to assist busy parents with their children and help them around their home.

This service is different from a nanny job because you won't be looking after the children on your own. A parent (or someone else they have appointed) will be at home during the booking and your job is to support them.

All the details of the job will be in the booking, including:

• The location
• The date and time
• The hours of work (from 1 and 10 hours)
• Any extra tasks the customer has requested
• The number of children that will be at the booking.

✨ What’s Included in the service?

The Mom’s Helper service doesn't have a full checklist of tasks to complete as the point of the service is to assist the parent with what they need on the day.

These tasks can be selected and will show up on your app:

🔹Supervising children & infants

🔹Playtime

🔹Preparing snacks

🔹Organising kids rooms

🔹Children’s laundry

🔹Newborn support

Remember that homes with kids can be busy and It's important to be open to change on the day of the booking.

As with Indoor Bookings, the customer must supply all cleaning supplies and other equipment that you may need.

💡 Tips for Mom’s Helper bookings:

• Safety is vital when working with children:
  • Follow all safety tips that have been shared on the Mom’s Helper whatsapp group (the link will be in the group info)
  • Ask the parents if the babies or children have any food allergies before you feed them or eat your own lunch around them (for example some children are allergic to peanut butter).
• Dress for the job:
  • If you will be looking after older kids (2 years and older): Wear clothes that are suitable for being active and playing indoors or outdoors.
  • If you will be looking after babies: Wear clothes that are comfortable and can get messy.
• Be prepared for change: 
  • Remember that as much as you prepare for the booking, on the day the plans may change at the last minute depending on the kids.
  • Being flexible and willing to go with the flow will help you navigate these changes with ease.
  • Try to keep to the kids routines - when they sleep, eat and play - but know that it doesn't always go according to plan.
• Build strong communication with the family: 
  • Get to know the parents and children - communication is key to building relationships and getting repeat bookings!
  • Always be open to asking questions if you're unsure about something.

🚨 Emergencies

• If there is anything wrong with a child please call the parents immediately. They are required to be at home during the booking so they should be available 
• If the parent is not available call 112 Emergency Services

By following these guidelines, you’ll provide great service and ensure families are happy with their Mom’s Helper service 👶✨