The Sweepstar Trust Score
What is the Trust Score?
The Trust Score shows if you are following the rules of Sweepsouth. When you follow the rules, we know that we can trust you with bookings.
Where do I find the Trust Score?
You can find your Sweepstar Trust Score in the worker app:
1. Open your Worker App
2. Tap +More
3. Tap ‘My Performance’
4. Tap ‘Trust Score’
How does the Trust Score work?
When you break a Sweepsouth rule, like cancelling on the day of a booking, you get an incident. Each incident takes off points from your Trust Score. In other words
- incidents make your score go down
- bookings with no incidents help your score recover.
The best score is 100. To calculate your trust score, we take off points from incidents on your last 10 bookings. To get back points from an incident, you must complete 10 bookings. If your score is less than 50 you will lose access to Earn More and may be suspended.
No Show - 50 points We take away 50 points if you did not go to the booking and did not tell Support. 2 No shows in 10 bookings leads to immediate deactivation. | Same-Day Cancellation -25 points We take away 25 points if you cancelled on the same day as the booking. This means if you get 2 same-day cancellations you can’t grab bookings on Earn More. |
Late Cancellation -10 points We take away 10 points if you cancelled less than 72 hours before the booking. This means get 5 late arrivals you can’t grab bookings on Earn More. | Late Arrival - 10 points We take away 10 points if you arrived late to the booking. This means if you get 5 late arrivals you can’t grab bookings on Earn More. |
Did not close job -10 points We take away 10 points if you did not close the job in the Worker App. This means you can get 5 not closing the job before you can’t grab bookings on Earn More. | Unfair Incident? Tell Support! We know that incidents aren’t always your fault. If you have a good reason for breaking a rule, you can tap the incident in the app and ask Support to review. |
Trust Score Examples
Example 1
Noni starts with 100 points. One morning she oversleeps and has to cancel her booking on that day. A sameday cancel incident counts 25 points. 100-25=75. Her new Trust Score is 75. Noni must complete 10 bookings then she will get back her points.
Example 2
Esther starts with 100 points. This week she is late for 5 bookings. A late arrival incident counts 10 points. 5 late incidents x 10 points = 50. Her new score is 50. If she is late again she will lose access to Earn More. Noni must complete 10 bookings after each incident to get back her points.
Trust Score vs Customer Rating (Important)
The trust score does not look at customer ratings.
⭐ Star Rating
| 🛡 Trust Score
|
🚨 Very Serious Rule
If you get 2 No-Shows in your last 10 bookings, your account will be deactivated.
If you had a serious emergency, you can tap the incident in the app and send proof to Support on WhatsApp for review.
Comments
0 comments
Please sign in to leave a comment.