❓What is the Trust Score?

Your Trust Score shows if you are following the SweepSouth rules on bookings.

When you follow the rules, SweepSouth knows we can trust you with more bookings.

Your Trust Score helps us understand how trustworthy and professional you are on the Sweepsouth platform.

❓Why does Sweepsouth have a Trust Score?

Customers continue booking on SweepSouth when they have reliable and professional experiences.

The Trust Score helps us see which SweepStars are following the rules and delivering great service.

Being professional means you:

• Arrive on time
• Confirm bookings before cut-off
• Show up to bookings
• Close the job in the app
• Communicate with Support if something goes wrong

When rules are not followed:

• Customers lose trust in the platform
• Customers stop booking
• There are fewer jobs for everyone

❓What happens if my Trust Score is 50?

If your score goes below 50:

• You cannot grab bookings on Earn More
• You can still get Inbox bookings

To increase your score, you must complete bookings with no rule breaks.

❓What happens if my Trust Score is 20?

If your Trust Score drops below 20, your account may be deactivated.

This usually happens after multiple serious rule breaks.

❓How do I increase my Trust Score?

Your Trust Score increases when you:

• Complete bookings with no rule breaks
• Continue completing good bookings

As you complete more bookings, older bookings with rule breaks fall away from the 10 booking window.

The Worker App will also tell you how many clean bookings you need to remove a rule break.

❓What if I disagree with a rule break?

Sometimes rule breaks may not be your fault.

If you believe this happened:

1️⃣ Tap “Tap here if you disagree with this incident” in the app
2️⃣ This will open the Support WhatsApp chat
3️⃣ Tell Support the booking date and what happened
4️⃣ Send proof if needed (for example a doctor’s note or official document)

Support will review the case.

❓How do I keep a high Trust Score?

To keep a high Trust Score:

Always:

• Press Ready-to-Go before cut-off
• Arrive on time
• Show up to your bookings
• Close the job in the app
• Tell Support early if something goes wrong

SweepStars who follow the rules usually have green Trust Scores.