Blocking a customer means you do not want to work with them again. 

When you block a customer:

• You will not get future bookings from that customer
• Any future bookings with that customer will be cancelled
• The customer will not be told you blocked them

When can I block a customer?

You can block a customer in two places in the app:

1) After a booking 

After you finish a job and fill in the Job Complete screen on your app, we will ask:

“Do you want to work with this customer again?”

If you choose No, you can block the customer and tell us why.

You may want to do this if:

• You felt unsafe
• Travel was too far or expensive
• You do not want to work with this customer again

2) Before an upcoming booking 

You can now also block a customer before the booking happens.

To do this:

• Go to your upcoming booking
• Tap the rubbish bin icon 🗑️
• Select Block customer

This is useful if you already know you do not want to do the job.

NOTE: This is only available on the 'new' app - you can't do it on the old app. If you are not sure which is the new app is, here it is

Important rules (for upcoming bookings)

• ❌ You cannot block bookings happening today
• ⚠️ If the booking is within 72 hours, you can still block but you will get a Late Block incident and lose 10 Trust Score points
• ✅ If the booking is more than 72 hours away, you can block with no penalty

Other option: Take a day off

From the same menu (rubbish bin icon 🗑️), you may also see:

Take a day off

• This opens your normal leave request
• The booking will be reassigned to another SweepStar

Why we have this feature

We added blocking to help you:

• Feel safer at work
• Avoid customers you do not want to work with
• Reduce last-minute cancellations and confusion

If you are unsure whether to block a customer, you can still complete the booking and decide afterwards using the question at the end of the job.