Oh no - please immediately contact us on 087 351 5444 or submit a query.
The best process to follow in an emergency situation of this nature:
1. Nationwide Emergency Response - 10111
The telephone number 10111 is for any emergency that requires police response and can be dialed from anywhere in South Africa.
A call centre operator will answer the incoming call, take all necessary particulars then assign the emergency to the relevant response team to attend to the incident. This may be a Flying Squad patrol vehicle, or the local police station.
Calls to 10111 made on a landline are free. Calls made from a cell phone are charged at the normal cell phone rates.
2. Cell phone emergency - 112
The number 112 can be called from any cell phone in South Africa. It will transfer your line to a call centre and they will route you to the emergency service closest to you.
When this number is dialed, it is followed by an automated menu. But remain calm, because the menu exists as a form of triage (priority of treatment) control and filters out abuse of the medical and emergency system.
A call to 112 on a cell phone is free and is even possible on a cell phone that does not have airtime.
3. Ambulance response - 10177
The 10177 number can be used in the case of a medical emergency and can be called in conjunction with both the fire and police department respectively, depending on whether or not there are casualties.
It is advised that you have the following information when making an emergency call:
- The nature of the emergency.
- Exact location of the incident (including nearby landmarks).
- The details about any injuries and possible suspects.
- Your personal information.
Once you have contacted the necessary contact, please get in touch with us to make us aware of the situation 087 351 5444 or submit a query. As independent contractors, it is imperative that the first point of contact made is to the necessary emergency number, but we do need to also be made aware of the situation so that we are able to offer any additional support and assistance.
You are responsible for providing a safe and secure working environment for the Service Provider, and for obtaining all necessary insurance relevant to your home and persons in your home. You accept responsibility for any costs associated with injury on your property. You hereby release the Company and the Platform and the Service Providers from any liability for injuries, property loss or other damages arising out of the Services to the fullest extent permitted by the law.