Your trust is one of our highest priorities, and we apologize for any incidents. Please submit a query to our support team within 72 hours of the booking or 087 351 5444. Please be sure to include a detailed description of what happened.
You will not be covered in the event that money has been stolen. Unfortunately, no insurance company covers for theft of cash as there is no way for one to prove that the cash was there in the first place.
Insurers won’t cover you for any of the following:
- Traveller’s cheques
- Travel tickets
- Postal and money orders
- Promissory notes
- Gift vouchers
- Coins, or
We encourage the following:
- Don’t store large amounts of cash at home. You can’t claim from insurance.
- If you’re a businessman, take out money insurance – or bank it same day.
Criminal checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on our platform with any criminal history.
SweepSouth utilises the AFISwitch Criminal Illicit Activity Check, the only criminal verification check available to the South African corporate market since the discontinuation of the SAPS Name Clearance Criminal Check in mid 2011.
The AFISwitch Criminal Illicit Activity Check requires a candidate's fingerprints in order to conduct the verification against the Automated Fingerprint Identification System. The fingerprints can be obtained by capturing the ten fingerprints of a potential candidate electronically using a SAGEM MSO300 scanner. The fingerprint package is then submitted online for verification to AFISwitch; the interface between the AFIS database and the public.
You can also take a moment to read more about insurance.
Please note: if insurance has not be opted into, unfortunately you will not be able to raise a claim against any damages, breakages or losses. Insurance is onlty available for clients booking services for addresses in South Africa.
While SweepSouth support members are unable to answer questions related to insurance, should you have any other questions please submit a query to our support team.