We are incredibly disappointed that this has happened. If you have cameras on your property we do encourage you to inform your SweepStar. Unfortunately, no recorded or filmed items may be used as evidence if you have not advised your SweepStar that you have cameras.
When booking a clean, many customers feel that it may come with some risk, as you are allowing a stranger into your home. We understand this and want to always offer customers peace of mind.
In partnership with SureStart and TPI Insurance (specialists in the digital insurance space) we give you the option to select insurance cover for your bookings, offering you comprehensive peace of mind during your indoor or outdoor cleaning appointments. To ensure that SweepStars can still bring extra love and passion to your home without the fear of breaking your everyday favourite decorations, glassware, crockery, clothing and other movable items, we’re introducing an all-risk insurance product.
You can insure your indoor and/or outdoor bookings:
- One-time booking = R19
- Recurring booking = R12/booking (savings!)
Choosing to insure your booking offers:
- Cover for a broad range of accidental breakages, damages, and loss
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- Enjoy accidental damage or loss cover for household items up to R5000.
Household Items refer to free-standing stoves, freezers and fridges; and - Also enjoy all risk cover for all your movable, non-household items up to R3000.
This is categorised as All-Risk Items and are normally the smaller items of the household which are commonly taken, such as clothing.
- Enjoy accidental damage or loss cover for household items up to R5000.
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Exclusions
Please note that this insurance does not cover certain items. Such items are, but not limited to:
- Money, electronics (cellphones), jewellery;
- items fixed to the structure (i.e if you were to turn your house upside-down, anything that fell out and broke would be covered and everything that did not, would not be covered, e.g. fixed cabinets, shower doors, etc...); and
- superficial damages (such as scratches that still leave items in working condition).
10% excess applied to all claims
Underwritten by Mutual and Federal Risk Financing Limited
In simple terms, read: Please could you explain the cover in more detail...
If anything goes wrong during the course of your booking, get in touch with the SureStart team who will assist you with raising an insurance claim via phone or email.
- Phone: +27(0) 87 550 9614
- Email: insure@sweepsouth.com
Please note: if insurance has not be opted into, unfortunately you will not be able to raise a claim against any damages, breakages or losses. Insurance is only available for clients booking services for addresses in South Africa.
While SweepSouth support members are unable to answer questions related to insurance, should you have any other questions please submit a query to our support team.