The following steps should be taken in an instance where you have caught your SweepStar stealing
- Do not apprehend the SweepStar
- Immediately contact the police
1. Nationwide Emergency Response - 10111
The telephone number 10111 is for any emergency that requires police response and can be dialed from anywhere in South Africa.
A call centre operator will answer the incoming call, take all necessary particulars then assign the emergency to the relevant response team to attend to the incident. This may be a Flying Squad patrol vehicle, or the local police station.
Calls to 10111 made on a landline are free. Calls made from a cell phone are charged at the normal cell phone rates.
2. Cell phone emergency - 112
The number 112 can be called from any cell phone in South Africa. It will transfer your line to a call centre and they will route you to the emergency service closest to you.
When this number is dialed, it is followed by an automated menu. But remain calm, because the menu exists as a form of triage (priority of treatment) control and filters out abuse of the medical and emergency system.
A call to 112 on a cell phone is free and is even possible on a cell phone that does not have airtime.
- The police will come through to your property in order to manage the situation
- It is imperative that you allow the police to manage this situation to ensure that the correct procedures are followed
- The police will apprehend the SweepStar and enquire whether she/he has removed an item from your home
- If the SweepStar admits this, the police will need to take the item(s) that had been removed as this forms evidence
- From here you will be able to lay a charge and open a case
Once the police have been to your property, please get in touch with SweepSouth in order to make us aware of the situation on 087 711 0573 or please submit a query to our support team.
From here, the SweepStar in question will immediately be deactivated and will no longer be able to work via the SweepSouth platform. Please also send us the case number in order to allow us to add this to the SweepStar's record.
What steps are taken by SweepSouth in the event of a loss? Read more.
Criminal checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on the platform with any criminal history.
SweepSouth utilises the AFISwitch Criminal Illicit Activity Check, the only criminal verification check available to the South African corporate market since the discontinuation of the SAPS Name Clearance Criminal Check in mid 2011.
The AFISwitch Criminal Illicit Activity Check requires a candidate's fingerprints in order to conduct the verification against the Automated Fingerprint Identification System. The fingerprints can be obtained by capturing the ten fingerprints of a potential candidate electronically using a SAGEM MSO300 scanner. The fingerprint package is then submitted online for verification to AFISwitch; the interface between the AFIS database and the public.
Booking Cover
If you've selected Booking Cover, then your SweepStar/booking is covered against select damage or loss.
The Booking Cover product that you select is wholly managed and facilitated by a 3rd party FSP (SureStart) who are in no way linked to SweepSouth. When you choose booking cover, you will receive a seaparate email ahead of your booking containing further information with regards to your booking cover. For more information about this Booking Cover product, read more.
If anything goes wrong during the course of your booking, you will need to get in touch with the SureStart team who will assist you with raising a claim via phone or email.
- Phone: +27(0) 87 550 9614
- Email: insure@sweepsouth.com
Please note: all claims will be subject to an excess: amount is the greater of 5% of claim or R100 and will be deducted from your final settlement.
Please note: all claims, questions, etc. must be addressed with SureStart, the 3rd party FSP who manage Booking Cover.