Exclusions List:
The “Satisfaction Guarantee” does not cover the following:
- losses arising out of acts of nature, including, but not limited to, pollution, earthquakes and weather related events such as hurricanes and tornadoes;
- losses arising out of interruption of business, loss of market, loss of income and/or loss of use;
- losses for property damage and theft exceeding the original value and/or replacement value for such property, less any standard depreciation;
- losses arising from negligence of a User or third party;
- losses arising from a manufacturer’s or a product’s defects;
- losses from pre-existing damages or conditions of the item or property;
- losses arising from items supplied by the User or due to specific User recommendations or instructions;
- losses arising from flooding and/or water damage including mold, fungi or bacteria;
- losses arising from products containing hazardous or harmful materials, acts of terrorism, product liability, or pollution;
- losses of cash and securities;
- losses as a result of theft of property in excess of R5 000.00 or any other intentional wrongful act by a Service Provider;
- losses arising from normal wear and tear;
- losses for items that retain their functionality;
- losses based on sentimental and/or undocumented intangible value;
- losses related to repairs outside of the area where the booking was performed;
- losses of pets, personal liability or damage to shared or common areas;
- losses arising from shipping costs and/or shipping of replacement items and/or taxes incurred in purchasing the original and/or replacement items;
- losses of theft without a valid police report, if requested by the Company; and losses with insufficient documentation;
- losses for property damage to glass items or crockery such as glass kitchen items, plates, bowls, mugs, glass furniture, shower doors, glass holders for personal care or mirrors;
- losses for property damage caused by the use of abrasive products or the use and spillage of bleach (or similar products);
- Any damages arising as a result of proper instructions not provided to the service provider (e.g. ironing of certain items, use of particular cleaning products).