You're able to make certain changes to your bookings using the edit feature via the app. Please download the app to make use of this feature: https://sweepsouth.com/app/.
If you've scheduled an indoor clean with a SweepStar then you have the option to pay for the SweepStar to bring cleaning products (please note that this option is not available for an outdoor booking).
- From the home-screen, click on the necessary booking
- Click on the pencil icon in the top, right-hand corner
- Select or deselect cleaning products and click on 'Review'
- Here you will be able to have a look at the changes/edits
Please keep in mind that when you attempt to make any changes, the system will assume that you would like the same SweepStar and will try to accommodate these changes based on her schedule, if she is not available then we will ask if you would like to try a different SweepStar
- If you are happy, click on 'Save repeat booking' if editing a recurring booking, or 'Save Booking' if editing a one-time booking
- Edits can be made up til 12pm (midday), the day before the booking, or
- Up until your SweepStar has confirmed the day before
For any urgent, last-minute changes, please submit a query to our support team and they will attempt to best support any necessary changes
*Note: SweepStars travel independently to their bookings using public transport and as such, we do not supply any cleaning equipment. No full refunds will be given for bookings where SweepStars have not brought cleaning equipment. Communication re. cleaning equipment is clearly communicated during booking as well as in the confirmation email.