Your payment will be reserved 5 days before the booking or when you create the booking.
How does it work?
The reservation of funds is not a debit to your account - the amount has only been reserved in your account. This allows for the flexibility of only paying for the number of hours worked once the booking is complete as well as to protect you against fraud. The funds will only leave your account when your booking is complete (at which point the reserved funds are captured). While it has not left your account, you will be unable to spend these funds as they have been provisionally allocated to your booking, this reserved amount may be 'removed' from your available balance.
When does this happen?
- If you create a booking that is scheduled to take place in less than 4 days time, we will place this reservation against your card at the time that you create the booking.
- If you create a booking that is scheduled to take place in more than 4 days time then, 5 days before your booking is scheduled to take place, we’ll issue the reservation against your card.
- On the evening of your booking (once the booking is completed), this reserved amount is converted to a charge for the final total.
What is a reservation of funds?
A reservation is an amount of money that isn’t actually charged to your account when issued and will often be listed on your account as pending/uncleared while we confirm that your payment method is valid. The amount will only be charged on completion of a SweepSouth booking (i.e. once the service is complete).
What if my booking is canceled?
If you cancel your booking, after the funds have been reserved, we will immediately reverse this on our system. But, please note that it could take your bank up to 10 working days to release the hold on the amount at which point the amount will no longer reflect under a pending or uncleared section. Unfortunately, we do not have any control over your bank's processes and timelines in this regard.