What happened to my booking which I have confirmed yesterday? If you have confirmed a booking but it does not show up on your app anymore, this means that your client has changed her/his mind and cancelled the booking. Unfortunately, this still happens, SweepSouth does not have any influence on the clients’ wishes! If the client cancelled the booking after 3 pm, you will receive a late-cancellation fee. If the client cancelled the booking before 3 pm, unfortunately you will not receive the cancellation fee.
Articles in this section
- I don’t get bookings
- I cannot find transport to get home (from my booking)
- I cannot find transport to get to my booking
- I have finished for the day but my client is not home to let me out
- I don’t have cleaning products for the booking
- I don’t see bookings on Earn More
- I ended up using the clients cleaning products what should I do?
- My client rated me badly and I do not want to go again but she booked me again, what must I do?
- I logged the incorrect arrival time, completion time, hours of work completed
- I confirmed my booking yesterday, but it is no longer showing on my app