Accidental damages are when you could not have avoided the damage. For example: you fall and knock over something or you drop an item by mistake
Negligent damages are when you are too rough or when you do something you should know not to do. For example: you put coloured and white clothes in the same wash or you are rough with a shower door and the glass breaks
YOU ARE COVERED FOR ACCIDENTS! NOT NEGLIGENCE! You may be held responsible for negligent damages.
Take photos of the damage AND the brand/model number
Notify your client (preferably in person)
Notify SweepStar Support
Send photos to SweepStar Support