How are ratings calculated? Your rating is automatically calculated in the system based on averages for all the ratings you have received during your period on the platform. This means that a couple of 5-star ratings will not affect your average rating big time. If you want to improve your rating, you should receive a 5-star rating for the minimum of 10 bookings to start seeing a difference on your average raring. Find a step by step guide on how to improve your rating below.
- Always confirm your booking early, plan at least one day before your booking which taxi/bus or train to use.
- Be early to your bookings, this shows you are professional.
- Always greet with a smile when you get to your client. Should you not be sure about something ask.
- Do a thorough clean and double check your work in case you missed something.
- Always use a checklist.
Please note, your rating on your profile is very important for you as a SweepStar to receive new jobs and stay on the platform. The higher your ratings the more jobs you will get. You should always strive to receive a 5-star rating!