Somehow you came across SweepSouth and booked yourself a well-deserved home service (indoor or outdoor service) but now you’re probably not sure what it is that you can do to ensure your SweepStar provides you with a 5 star clean …
We encourage all users to download our app which offers you live updates about your booking including when your SweepStar confirms (accepts) the evening before, starts transit to your home as well as when they've arrived and when they've completed the service. Having access to our platform allows you to message your SweepStar, manage your bookings, write reviews, manage your payments — it can all be done online or in the app. In addition, our app allows you to message your SweepStar as well as edit your bookings.
Indoor Clean - Cleaning products and equipment
Your SweepStar will require a few things to complete the required tasks. This includes the basics such as a broom (or vacuum), a mop and bucket, some cloths, a feather duster and cleaning supplies such as dishwashing liquid, bleach, toilet cleaner, Windolene, ammonia and furniture and/or floor polish. If your cleaning appointment involves laundry and ironing, don’t forget to take out the iron and ironing board as well. Remember to also provide your SweepStar with oven cleaner if you've selected for your SweepStar to clean your oven.
Keep in mind that as our SweepStars rely on public transport, they do not bring equipment (e.g. mops, brooms, vacuum cleaners). We do however assist with cleaning products when such a request is made. If you’ve requested that your SweepStar bring cleaning products to your appointment, please keep in mind that their kit includes a general all-purpose cleaner, a window cleaner (for windows and mirrors), a bathroom cleaner and dishwashing liquid. Please ensure you provide any additional products which may be specific to your home.
Outdoor Clean - Equipment
Your SweepStar will require a few things to complete the required tasks. This includes the basics such as a outdoor broom, rake, trimmers, cutters, lawnmower, rubbish bags, ladder, a bucket, etc. Be sure to have everything ready for your SweepStar's arrival.
Keep in mind that as our SweepStars rely on public transport, they do not bring equipment.
Access to your Home
It’s best if you’re at home for all bookings, but we strongly recommend that you’re there for at least the first one.
Regarding security, all of our SweepStars are fully vetted, including background and criminal checks, reference checks, and ratings and feedback following each booking. The vast majority of our clients book a service for while they are away at work, and either open up for their SweepStar in the morning or leave a key in a hiding place, or with a neighbour or complex security. Then, when the cleaning is done, the key is left back in the hiding place or with the relevant person.
We don't advise giving your SweepStar their own key, as traveling on public transport, unfortunately, means higher susceptibility to muggings and theft, which could put your keys in the wrong hands. Also, if your SweepStar is unavailable for any reason and we send a replacement, it's important that the new SweepStar is able to get in to complete the service.
SweepSouth cannot be held liable where proper entry and exit instructions (including key info) has not been properly given to your SweepStar and we will not be liable for any fees attached to locksmiths.
Every customer is different, so write down a list of priorities for your SweepStar. Every SweepStar on our platform is experienced, but this will help them to tailor their work to you. You will also be provided with your SweepStar's telephone number so you are welcome to call or message them. Our app also allows you to leave a note for your SweepStar with any special instructions that you’d like to communicate with them.
Drop off and pick up
You are not required to provide transport for your SweepStar. Our SweepStars utilise public transport to get to your address with the assistance of directions provided by SweepSouth via their app (using the GPS co-ordinates supplied when you indicated your address against the map). We also provide them with assistance on the day of the booking if needed. Punctuality is of prime importance to us and our SweepStars are required to maintain an exemplary punctuality record to remain on the SweepSouth platform.
Meet & Greet
Since it’s their first visit, your SweepStar may need some guidance. When they arrive, introduce yourself and show them around your home — remember the list of priorities you made! This will help you both get the best clean possible.
You are not required to provide lunch for SweepStars. However, we kindly request that you give your SweepStar a short break to eat or have tea, if your booking exceeds 5 hours. Should you choose to provide tea, coffee or food to your SweepStar, please be specific about which items they can have in order to avoid any confusion.
You may have selected to prepay ahead of the booking, if you added your card to our system then this will be charged on the evening of your booking!
On completion of a service, we'll send you an email and encourage you to rate your SweepStar and provide us with feedback. Alternatively, you can add a rating on our website or via the app. This lets your SweepStar know whether they’re doing a good job. If you’ve had any problems, you can also contact our Support team and we’ll do all we can to help.
The Satisfaction Guarantee
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us.
If you are not satisfied with the quality of the service, on assessment of your feedback, we will provide you with SweepCred to use against a future booking. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company. [In instances where the estimated time has been reduced the SweepSouth Satisfaction Guarantee is not valid and will not be applied].
Please note that The Satisfaction Guarantee will not be activated under the following circumstances:
- If you have reduced the hours our system estimated to be booked
- If you have booked where the estimate is 10+ hours and been encouraged to schedule an additional booking
- Any clean that is a pre-occupation, post-occupation, new home, rental home or deep clean
Note that an empty house does not mean the clean will be quicker
Booking Insurance Cover
We also offer clients the option to select/opt into booking insurance, if you've selected this option, you'll be covered for up to R5000 (with 10% excess) for defective workmanship, accidental damage or loss as well as All Risk cover for all your non-household items.
To register your claim, please contact the SureStart team who will be able to assist you:
- Phone: +27(0) 87 550 9614
- Email: email@example.com
The insurance is underwritten by Mutual and Federal Risk Financing Limited.
Please note: if insurance has not be opted into, unfortunately you will not be able to raise a claim against any damages, breakages or losses. Insurance is onlty available for clients booking services for addresses in South Africa.
Should you have any questions please submit a query to our support team.