Ratings allow us to ensure a great experience for clients and SweepStars. We take ratings very seriously; SweepStars with low ratings may lose access to the SweepSouth platform.
Rate your SweepStar:
On completion of a booking, we'll send you an email and encourage you to rate your SweepStar and provide them with feedback. You can add a rating on the website or via the app. You'll be able to rate your SweepStar from 1 to 5 stars. You can also provide specific feedback about the experience and your SweepStar from a list of available options, e.g. Positive: 'Made my Day', 'True Professional' or Improvement Points: 'Time Management', 'Attitude', etc.
What happens to customer ratings:
As SweepSouth is a platform that connects clients to SweepStars who work via the platform as independent contractors - ratings is a direct channel of communication between clients and SweepStars, allowing your SweepStar to better understand where they can improve. All ratings and reactions (e.g. 'Made my day', 'Cleaning quality', etc.) are shared with SweepStars directly visible to them via their app.
Additionally, SweepStars have access to their 'public profile', here one is able to see all client ratings and reactions (e.g. 'Made my day', 'Cleaning quality', etc.), as well as written feedback for 4 & 5 star ratings, any written feedback included with a 1/2/3 star rating is not currently shared as we are unable to moderate this content (coming soon!).
The SweepStar SweepScore is a SweepStar's overall score/rating and this is calculated based on a number of factors incl. the ratings that customers have given and a SweepStar's acceptance rate of the bookings they are allocated to.
On completion of a booking, we send customers an email and encourage them to rate their SweepStar and provide them with feedback (via the website or app). Clients can rate their SweepStar from 1 to 5 stars. A SweepStar's customer rating is an average of his or her last 70 completed bookings. Customer ratings are largely based on how a client rated the SweepStar's time in their home - attitude, quality, service.
This score speaks to the reliability of a SweepStar - how likely they are to accept a booking they are allocated to. Keep in mind that as independent contractors, SweepStars have full control over their schedules as well as the acceptance of bookings. This particular item is used to ensure that SweepStars who are not reliable can be monitored and offered guidance. In instances where SweepStars are unable to meet the standards expected, this will unfortunately no longer be able to work via the platform.