As SweepSouth is a platform that connects clients to SweepStars who work via the platform as independent contractors - ratings is a direct channel of communication between clients and SweepStars, allowing your SweepStar to better understand where they can improve. All ratings and reactions (e.g. 'Made my day', 'Cleaning quality', etc.) are shared with SweepStars directly visible to them via their app.
Additionally, SweepStars have access to their 'public profile', here one is able to see all client ratings and reactions (e.g. 'Made my day', 'Cleaning quality', etc.), as well as written feedback for 4 & 5 star ratings, any written feedback included with a 1/2/3 star rating is not currently shared as we are unable to moderate this content (coming soon!).
We have also set up a system that records incidents (which works very much like a points system) - what happens is that SweepStars receive particular incidents against a booking where they do not perform. These incidents include (but are not limited to): late cancellation of a booking, same day cancellation of a booking, not confirming that they have started transit to their client, not confirming arrival at a client, not closing a booking at the end time, not arriving at a booking, arriving late at a booking, misreporting hours, misreporting arrival, getting lost (not making proper use of their app, which uses GPS co-ordinates to direct them), etc. These 'behaviours' are tracked via the app and is an automated system to ensure that it is automatically monitored and noted. Again, when certain thresholds are hit, SweepStars are notified in order to give them an opportunity to improve, unfortunately, if they are unable to improve in this regard, they will no longer be able to work via the platform.