We have also set up a system that records incidents (which works very much like a points system) - what happens is that SweepStars receive particular incidents against a booking where they do not perform. These incidents include (but are not limited to): late cancellation of a booking, same day cancellation of a booking, not confirming that they have started transit to their client, not confirming arrival at a client, not closing a booking at the end time, not arriving at a booking, arriving late at a booking, misreporting hours, misreporting arrival, getting lost (not making proper use of their app, which uses GPS co-ordinates to direct them), etc. These 'behaviours' are tracked via the app and is an automated system to ensure that it is automatically monitored and noted. Again, when certain thresholds are hit, SweepStars are notified in order to give them an opportunity to improve, unfortunately, if they are unable to improve in this regard, they will no longer be able to work via the platform.
