When you sign up and add your debit/credit card or when you add a new debit/credit card, a temporary hold is placed on your credit or debit card for a specific amount (usually R1), used to ensure your card is valid before you are able to make use of the service. This is not a debit, and we will not convert this temporary hold into a charge, instead it should be voided by your bank within 10 working days. However, we unfortunately do not have control over the different issuing banks and their timeframes.
When you create a one-time booking or 5 days ahead of any recurring booking, a temporary hold for the estimated booking total will be placed against the card on record.
How does it work?
This temporary hold is not a debit to your account - the amount has only been reserved in your account. This allows for the flexibility of only paying for the number of hours worked once the booking is complete as well as to protect you against fraud. The funds will only leave your account when your booking is complete (at which point the temporary hold will be converted to a charge). While it has not left your account, you will be unable to spend these funds as they have been provisionally allocated to your booking, this amount may be 'removed' from your available balance.
When does this happen?
- If you create a booking that is scheduled to take place in less than 4 days' time, we will place this temporary hold against your card at the time that you create the booking.
- If you create a booking that is scheduled to take place in more than 4 days' time then, 5 days before your booking is scheduled to take place, we’ll place the temporary hold against your card.
- On the evening of your booking (once the booking is completed), this temporary hold is converted to a charge for the final total.
What is a temporary hold on funds?
A temporary hold is an amount of money that isn’t actually charged to your account when issued and will often be listed on your account as pending/uncleared while we confirm that your payment method is valid. The amount will only be charged on completion of a SweepSouth booking (i.e. once the service is complete).
What if my booking is canceled?
If you cancel your booking, after the temporary hold has been issued, we will immediately reverse this on our system. But, please note that it could take your bank up to 10 working days to release the hold on the amount at which point the amount will no longer reflect under a pending or uncleared section. Unfortunately, we do not have any control over your bank's processes and timelines in this regard.