The SweepSouth Satisfaction Guarantee ensures that SweepStars are able to provide clients with the highest level of cleaning service when engaging via the platform.
If you are not satisfied with the quality of the clean (e.g. tasks not completed at all or tasks not completed to a satisfactory level), on assessment of your feedback, we will provide you with SweepCred to use against a future booking. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
*Where estimated hours have been reduced, the Satisfaction Guarantee will not be applied.
*As per the T's & C's, we do not offer monetary refunds under any circumstances
Please note that The Satisfaction Guarantee will not be activated under the following circumstances:
- If you have reduced the hours the system estimated to be booked
- If you have booked where the estimate is 10+ hours and been encouraged to schedule an additional booking
- Any clean that is a pre-occupation, post-occupation, new home, rental home or deep clean
Note that an empty house does not mean the clean will be quicker - If your bookings are set to 'self-manage'
South African Clients
For added peace of mind, South African clients are able to selected limited insurance on their bookings. Please note that insurance is not offered as part of the Satisfaction Guarantee. To read more about insurance: https://help.sweepsouth.com/hc/en-us/articles/360015378980-Is-my-booking-insured-
Should you have any questions please submit a query to our support team.