The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us.
We're cognisant of the fact that mistakes do happen and for this reason, SweepSouth (in conjunction with our Satisfaction Guarantee) are willing to attempt to assist clients with raising a claim against any losses, or damages up to a value of Ksh6500. However, there is no guarantee that the claim will be accepted and as such no promise is made to reimburse for the incident.
This means that SweepStars are not responsible for the cost of any breakages or damages, nor will they get into any form of trouble for accidents. We encourage SweepStars to let clients know in instances where something is damaged to ensure we can offer both SweepStars and clients the necessary support.